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This Practitioners Guide to Operations provides understanding and advice related to the nature, benefits, potentials and constraints of advanced IT tools used for public safety in the context of Security Operations Centers (SOC).

The IMPETUS solution is used as an example of measures applied to improve Operations in Smart City contexts, in order to ensure a safe and reliable environment for the citizens and for the public administration.

For a flexible reading experience, the root page and the various parts of the PG on OPERATIONS can be accessed and explored as desired.

The reading pattern illustrated below offers suggestions for specific audiences with presumed interests, to ease their orientation within the set of materials related to Operations and in correspondence with other subjects approached by the Practitioners Guides.

As additional guidance, each suggested combination of content and audience is labelled either

E - Essential

I - Informative

IMPETUS Operations PG

IMPETUS users (current and prospective)

General Users

IT personnell

SOC Operator

Intelligence Operator

SOC Supervisor

SOC Security Manager

Innovation/OD manager, policy makers

Regulator/ Official

General public/Citizen

Assumed interest of readership

Install, maintain and integrate tools in the IMPETUS solution  

Utilize the tools in daily SOC tasks  

Utilize the tools in background intelligence gathering for the SOC 

Ensure that tools and solution are used coherently and effectively in daily SOC operations & 

collaboration 

Assure that IMPETUS solution provides added value for public safety   

Immediate impact and long-term, strategic advantage of the potentials in the IMPETUS solution and concept 

Main benefits and operational challenges associated with the IMPETUS solution

Knowledge on what SOCs are doing for public safety 

Main part of PG

Sub-sections

Description of Tools (and Platform)

Main Functions of (IMPETUS) Tools

E

E

E

E

I

I

I

I

Technical Information on (IMPETUS) Tools

E

I

I

I

Impact on Operational SOC Processes

Direct Benefit from IMPETUS Tools

I

E

E

E

E

I

I

Impact on Basic Security Operations Center (SOC) Processes

I

E

E

E

E

E

I

Leverage for Improved Performance of the SOC as a Whole

I

I

E

E

E

I

I

Operational Challenges and Constraints

Potential Operator Overloads

E

E

E

I

Gains and Brittleness in joint attention, awareness and sensemaking

I

I

E

E

I

Degraded Modes

E

I

E

I

Potentials for Enhanced Operation

Ensuring Robustness of SOC Operations

I

I

I

E

E

I

E

Building Resilience from Robustness

I

E

E

E

Experiences

Tools and Their Impact

I

E

I

I

Challenges and constraints

I

E

I

I

I

Utilisation of potentials

I

I

I

I

I

Executive Summary: Motivation for using IMPETUS from a Management Perspective

E

E

I

I

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